In a Michigan University survey that ranks customer-satisfaction among Americans, the top service provider is the U.S. Department of Veterans’ Affairs National Cemetery Administration (NCA).
The customer-service satisfaction index is conducted by the Ross School of Business at the University of Michigan and includes both private sector an public services and good. And the VA’s cemetery division has taken top honors in the past.
What’s significant is that this year the Veterans’ cemetery division earned the highest score ever recorded, a 96 satisfaction rating among either public or private agencies, according to the Washington Post.
Overall, federal agencies ranked at 66 well below private sector entities like property/casualty insurance with 81 customer satisfaction rating or fast food restaurants with an 80 rating. The only sector lower than the accumulation of federal agencies are internet service providers with 65 customer-service rating.
You can read the full American Customer Satisfaction Index and see how the rating are calculated.