New VA Secretary Gives His Cell Number to Change Culture

VA Secretary Bob McDonald

VA Secretary Bob McDonald

Have you ever heard of a cabinet member giving out his personal cell phone and email?

That’s exactly what the Secretary of the Department of Veterans Affairs Bob McDonald did to a room full of reporters during a news conference in Washington D.C. according to the Stars and Stripes.

While McDonald – who corrected a reporter who referred to him as Mr. Secretary by saying, “I’m Bob, really” — may be a little easier to reach now, the effectiveness of a 90-day plan he unveiled to fix a badly-broken program VA health care system is likely how veterans and observers will assess the beginning of his tenure.

McDonald is trying to make the VA culture more veteran centric. His initiative “Road to Veterans Day” focuses on reforming the department over the next 90 days.

He said there are three steps to the reform: regaining the trust of veterans, improving service to veterans and developing long-term excellence in the system.

You can read the secretary’s full comments here.

McDonald acknowledged there are currently more than 100 investigations into cases at VA facilities by the VA and outside agencies.

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One Response

  1. […] To read about an unusual turn of events, see New VA Secretary Gives His Cell Number to Change Culture […]

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